Insurance claims: no one picks up the phone
Requiring a consumer who wishes to claim on an insurance policy to produce documents which could not reasonably be considered relevant as to whether the claim was valid, or failing systematically to respond to pertinent correspondence, in order to dissuade a consumer from exercising his contractual rights.
Dear Policyholder,
In order to process your claim, we require receipts or other proof of purchase for all the items contained in the lost or stolen luggage.
It would be virtually impossible to find receipts or other proof of purchase for all the items lost or stolen.